Looking at this 2004 Fast Company article: If he’s so smart …Steve Jobs, Apple, and the limits of innovation, it is very clear that the author looked critically on Apple’s posture, which have been trumping technical innovation and excellence, while neglecting business process innovation, execution and profits. The claim was that Apple put too much effort on creating great products, without matching business execution strategy that is paramount for massive market domination and maximum profits.
Dell, Microsoft and others have benefited of Apple’s technical innovations, by learning what Apple has done, and creating their own cheaper alternative, while focusing on achieving maximum profit through matching marketing, manufacturing, distribution, sales and customer support.
This article was published right before the iPhone/iPad age, which I believe, was enabled by the business process revolution within Apple. Without the focus on manufacturing, distribution, customer service and profit, mastered by Tim Cook, Apple would still be a dwindling company, creating magnificent products that other companies make huge profit by cloning them.
It is easy for you as well, to fall for the glamour of Technical innovation and excellence, but the powerful ingredient, many prefer to forget about, just because it seems to be tedious and require mastering, long term thinking and investment, is business innovation and execution…
Anyway, what are your thoughts on Technical Innovation and Business Process Innovation?